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TROUBLESHOOTING: COMPUTER DIAGNOSTICS
AND SOFTWARE REPAIRS
Basic services
technicalsupport
1.
General troubleshooting
2.
Debugging: Virus scanning and removal
3.
General Software package installation
4.
Resolve printing problems
5.
Reboot failures
6.
Backup problems
7.
Diagnostics
Note: This service does not provide hardware support.
Advanced services
technicalsupportAdvanced
1.
Analysis and correction of software malfunction in ad hoc and professional business products
2.
Total System crash: Reformat and re-installation of an operating system on a computer
